This policy informs data subjects about the personal data processing carried out by this organisation through its website, in accordance with Spanish Organic Law 3/2018 of 5 December on Personal Data Protection and the Guarantee of Digital Rights, and Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016.
1. IDENTITY AND CONTACT DETAILS OF THE CONTROLLER
ADELTRA ASESORES, S.L., with registered address at Paseo de la Castellana 259, 18th floor, Torre Emperador, 28046 Madrid, tax identification number B10590750, telephone 91 140 69 05 and email hola@adeltra.com.
2. PURPOSES OF PROCESSING YOUR PERSONAL DATA
USERS/VISITORS OF THE CONTROLLER'S WEBSITE.
We process personal data provided through our website forms to:
Respond to requests, complaints and incidents submitted through the contact channels on our website.
Understand visitors' behaviour on the website in order to detect potential cyberattacks.
Comply with legal obligations directly applicable to us and governing our activities.
Protect and exercise our rights or respond to claims of any kind.
Where applicable, send commercial communications concerning our goods or services and/or news or newsletters relating to our sector.
3. LEGAL BASIS FOR PROCESSING
USERS/VISITORS OF THE CONTROLLER'S WEBSITE.
The consent you have given us to process your data for the stated purposes. Refusing to provide personal data will prevent us from processing it for those purposes.
Compliance with our legal obligations. In this case, the data subject cannot refuse the processing of personal data.
Our legitimate interest in protecting our reputation, business and track record by preventing attacks on our website. In this case, the data subject cannot refuse processing, although they may exercise the rights set out in section eight of this policy, where applicable.
4. DATA RETENTION PERIODS OR CRITERIA
Personal data will be retained for as long as necessary to fulfil the purposes for which it was originally collected.
Once no longer required for the relevant processing, the data will be appropriately blocked and retained so that, where necessary, it can be made available to competent public authorities and bodies, courts or the Public Prosecutor's Office for the limitation periods applicable to claims arising from the client relationship and/or statutory retention periods.
5. AUTOMATED DECISIONS AND PROFILING
The website does not make automated decisions or carry out profiling.
6. RECIPIENTS
During the processing of your personal data, the organisation may disclose it to:
Courts and tribunals.
Law enforcement authorities.
Other competent public authorities or bodies where the controller has a legal obligation to provide the personal data.
7. INTERNATIONAL DATA TRANSFERS
The organisation does not carry out international data transfers.
8. YOUR RIGHTS
Data subjects may, at any time and free of charge, exercise their rights of access, rectification and erasure, request restriction of processing, object to processing, request data portability where technically possible, or withdraw consent. Where applicable, they may also exercise the right not to be subject to a decision based solely on automated processing, including profiling.
You may use the forms provided by the organisation or send a written request to the postal or email address above. Your request must be accompanied by a copy of your national identity document or equivalent to establish your identity.
If you believe your data protection rights have been infringed, particularly where your request to exercise your rights has not been satisfactorily addressed, you may lodge a complaint with the competent supervisory authority, the Spanish Data Protection Agency (Agencia Española de Protección de Datos), through its website: www.agpd.es.
In accordance with Article 21 of Spanish Law 34/2002 on Information Society Services and Electronic Commerce, if you no longer wish to receive information about our services, you may unsubscribe by emailing hola@adeltra.com with the subject “BAJAS”.
9. ACCURACY OF DATA
The data subject warrants that the information provided is true, accurate, complete and up to date, and undertakes to report any changes through the channels specified in section one of this policy. They will be responsible for any direct or indirect loss or damage arising from a failure to fulfil this obligation.
Where a user provides third-party data, they declare that they have the data subjects' consent and undertake to communicate the information contained in this clause, releasing the organisation from liability arising from a failure to fulfil this obligation.
10. SOCIAL MEDIA
Social media is part of everyday life for many internet users, and the organisation has created profiles on several platforms.
All visitors to our website may join our social media pages or groups.
However, unless we request your data directly—for example through marketing activities, competitions, promotions or another valid method—your data will be held by the relevant social media platform. We therefore recommend reading its terms of use and privacy policies carefully and configuring your data-processing preferences.
11. CHANGES AND UPDATES
This Privacy Policy may be amended or updated to meet legal requirements, follow instructions issued by the Spanish Data Protection Agency or reflect changes to our website.
We therefore recommend that users review this Privacy Policy periodically.
If you have any questions about this policy, please contact ADELTRA ASESORES, S.L. at hola@adeltra.com.
Last reviewed: 2 November 2026